Welcome to shalyx.shop.
Shalyx INC is committed to providing customers with high-quality menswear. If you are not satisfied with your purchase, you can apply for a return or refund according to the following policy.
1. Return Period
You can submit a return request within 7 days of receiving the goods.
Return requests submitted after 7 days may not be processed.
2. Eligible Returns
Returns or refunds are possible in the following situations:
- Product has quality issues
- Received the wrong product
- Product was damaged during shipping
- Product does not match the order description significantly
If any of the above situations occur, please contact us promptly and provide order information and relevant photos so that we can review and process your request.
3. Return Conditions for Non-Quality Issues
For returns due to personal reasons, the item must meet the following conditions:
- Unworn or unused
- Unwashed
- Undamaged
- Original packaging retained
- Item tags and labels intact
- Does not affect resale
If the item does not meet the above conditions, we reserve the right to refuse the return request.
4. Situations Where Returns Are Not Supported
The following situations generally do not support returns or refunds:
- Items that have been worn, used, or washed
- Items damaged by human error
- Items older than the 7-day return period
- Items missing original packaging, tags, or accessories
- Items damaged due to improper personal use
5. Return Request Process
To request a return, please follow these steps:
- Contact customer service to submit a return request
- Provide your order number and reason for return
- Wait for customer service review
- Return the item according to the return instructions
- We receive and inspect the item
- Refund will be arranged after approval
Unauthorized returns may not be processed.
6. Refund Processing Time
After receiving the returned goods and confirming that they meet the return conditions:
- Refunds are usually processed within 7 business days.
- Refunds will be returned to the original payment method.
- Actual arrival time may vary depending on the bank or payment institution.
7. Return Shipping Costs
Returns Due to Quality Issues
If the return is for the following reasons:
- Product quality issues
- Wrong item sent
- Damaged goods during transportation
We will bear the relevant return shipping costs.
Returns for Non-Quality Issues
Returns due to personal reasons:
- Return shipping costs are borne by the customer.
- Original shipping costs are usually non-refundable.
8. Return Address
Approved returns should be sent to the following address:
Shalyx INC
8405 N FISHER AVE
FRESNO, CA 93720
United States
Please contact customer service before returning the item to obtain return authorization and specific return instructions.
9. Item Inspection and Refund Approval
Upon receiving the returned item, we will inspect:
- Whether the item meets the return requirements
- Whether the item is intact
Whether there is any damage caused by the customer
The refund process will be initiated after approval.
If the item does not meet the return requirements, we may refuse the refund request.
10. Contact Us
If you have any questions about our refund policy, please contact us:
Company Name:
Shalyx INC
Domain:
shalyx.shop
Email:
pobert@shalyx.shop
support@shalyx.shop
Phone:
(559) 807-2518
Address:
8405 N FISHER AVE
FRESNO, CA 93720
United States
Thank you for choosing shalyx.shop.
We will do our best to provide you with fair, efficient, and professional after-sales service.