Welcome to shalyx.shop.
Shalyx INC is committed to providing customers with clear and comprehensive FAQs to help you quickly resolve issues related to shopping, orders, shipping, and after-sales service. The following information is for your reference. If you have any unanswered questions, please feel free to contact our customer service team.
1. Order-Related Issues
Q: How do I place an order?
A: Browse products on shalyx.shop, select the desired items, add them to your cart, and proceed to checkout to complete payment.
Q: How do I modify an order?
A: If you need to modify your order after placing it, please contact customer service as soon as possible. Modifications may not be possible after order processing.
Q: How do I cancel an order?
A: You can contact customer service to cancel your order before it is shipped. After shipment, please follow the return process.
2. Payment Issues
Q: Which payment methods are supported?
A: We accept major credit cards and secure third-party payment methods. Available payment options will be displayed on the checkout page.
Q: Will I be charged twice?
A: No. All orders are one-time purchases and do not include subscriptions, auto-renewals, or recurring charges.
3. Shipping and Logistics Issues
Q: How long does it take for my order to ship?
A: Orders are usually processed within 1–3 business days, but may be delayed during holidays.
Q: How long does shipping within the US take?
A: It usually takes 5–10 business days, but actual time may vary depending on the region, weather, or peak shipping season.
Q: How can I track my shipment?
A: We will send you a tracking number via email after shipment. Registered users can also log in to their accounts to check their order status.
Q: Do you offer international shipping?
A: Currently, we only support shipping within the US and do not offer international shipping services.
4. Product Issues
Q: What should I do if I receive a product with quality problems?
A: Please contact customer service within 7 days of receiving the product to request a return or exchange, and provide the order number and relevant photos.
Q: What if the size doesn’t fit?
A: Please refer to our refund policy for returns and exchanges. The item must be unused, unwashed, intact, and in its original packaging.
Q: What if the received item doesn’t match the description?
A: Please contact customer service. We will assist with returns, exchanges, or refunds.
5. Account-Related Issues
Q: How do I modify my account information?
A: After logging into your account, you can modify your personal information, shipping address, and password. If you have any questions, please contact customer service.
Q: What if I forget my password?
A: You can select “Lost your password” on the login page and follow the prompts to reset your password. If you encounter any problems, please contact customer service for assistance.
6. Returns and Refunds
Q: What is the return period?
A: You can apply for a return within 7 days of receiving the item.
Q: Where is the return address?
A: Approved returned items should be sent to:
Shalyx INC
8405 N FISHER AVE
FRESNO, CA 93720
United States
Q: How long does the refund take?
A: After approval, the refund will be completed within 7 business days. The actual arrival time may vary depending on the bank or payment institution.
7. Contact Customer Service
If the above does not solve your problem, please feel free to contact us:
Email:
pobert@shalyx.shop
support@shalyx.shop
Phone:
(559) 807-2518
Address:
8405 N FISHER AVE
FRESNO, CA 93720
United States
We will assist you as soon as possible to ensure a smooth, safe, and enjoyable shopping experience at shalyx.shop.